It takes five IT professionals a combined average of 100 hours a week to fix unexpected IT issues, according to a new market research survey conducted by Kelton Research at the behest of TeamQuest Corp. And that huge time sink, which is an unproductive use of valuable and often scarce IT resources, can be resolved by bringing in the cloud.
The survey found that on average, the IT professional handles 20 unexpected issues per week. Many of these are routine tasks such as dealing with network slowdowns and outages, poor performing applications, unanticipated change requests, or equipment failures. These daily challenges affect the efficiency and productivity of IT—and all of them can be addressed by cloud solutions.
Here’s why: dynamic IT environments demand that IT use its resources wisely. That’s why the benefits of cloud computing and virtualization will enable IT to better serve customers and boost profitability. Additionally, cloud will free IT staff to work on strategic initiatives such as planning for cloud initiatives or understanding the risks associated with BYOD.
However, most companies don’t experience this benefit. IT organizations spend 30 percent of their time on maintenance and mundane tasks, and companies too often compensate by over-provisioning, which wastes energy and money. This leaves IT professionals faced with a growing service demand from the both business and consumers.
“From a service delivery view, IT staff deal with differing capacity requirements from different business units,” explained Scott Adams, TeamQuest director of product management. “And the only constant is that those requirements are always changing. To increase efficiency, IT needs to institute mature capacity management processes that will protect against over-provisioning and reduce or eliminate the number of IT issues.”
CLO Inside Track: Hard numbers like those featured in the Kelton Research are so compelling that business will soon begin to take notice – and act. It’s no secret that efficiency has been a battle cry for IT and the business for years, and IT services and business processes are measured and audited for efficiency and effectiveness. With these numbers showing that only eight percent of staff time is spent on proactive improvement efforts such as capacity planning, we may have reached the tipping point where IT organizations see that cloud solutions are the right solution for their efficiency problems.
(For additional information contact: Kelton Research, 310-479-4040, www.keltonglobal.com; TeamQuest Corporation, 641-357-2700, www.teamquest.com; http://www.prnewswire.com/news-releases/unexpected-it-issues-monopolize-staff-hours-195542621.html.)
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